Support
Write to support@mveb.org. We answer within two business days. Include your store domain and the order number if the question is about a specific payment — it saves a round trip.
Common questions
The payment option doesn't appear on the product page
Three things must all be true: the plan is created, the product is attached to it, and the app block is added to the product template in Online Store → Customize → Add block → Deposit options. The block does not appear automatically — Shopify requires the merchant to place it.
Which payment providers work with deposits?
Deferred charges are a Shopify platform feature and require one of: Shopify Payments, PayPal Express, Adyen or Stripe. This is a Shopify restriction, not ours — with other providers the card cannot be stored for a later charge.
What happens to shipping and tax?
Whatever the deposit covers, the balance we charge is the order's full outstanding amount — shipping and tax included — so a successful charge closes the order exactly. Apps that split an order into two invoices commonly leave part of it uncollected.
Does it create extra orders?
No. One order, one payment schedule. We use Shopify’s native deferred purchase options, so accounting, fulfillment and print-on-demand integrations see a single order — not one per payment.
What happens if the balance charge fails?
The app retries on its own — after 1, 3 and 7 days — and from the second failure it asks Shopify to email the customer a payment link so they can pay with another card. After the last attempt it stops and flags the order for you, because by then a person needs to look at it. The order stays partially paid and appears in Outstanding balances inside the app the whole time, where you can also retry or move the due date yourself. Automatic retries can be switched off in Settings. Each attempt carries its own idempotency key, so the same attempt cannot go through twice — pressing Charge again while an attempt is still open does nothing.
Will the app email my customers?
Only in two cases, and always through Shopify, from your store, using your templates — we run no mail server of our own. Reminders before or after a due date are off until you turn them on. A payment link after repeated failed charges is part of automatic retries, which are on by default and can be switched off in Settings. Each customer gets at most one email of each kind per order. Reminders stop once a balance is more than 30 days overdue — after that the order is yours to handle. The payment link that follows a failed charge is not a reminder: it goes out on the retry ladder, once, however late the balance is.
How do I cancel the subscription?
Uninstall the app in your Shopify admin. Billing stops immediately and your store session is deleted. Deposit plans already created remain in your store — they belong to Shopify, not to us.
Reporting a problem with money
If a charge looks wrong — a double charge, an unexpected amount, a payment that did not go through — email us with the order number and mark the subject URGENT. Payment issues are handled before anything else.